Product Support
Popular Topics
What AI Features Are Included with CODE27?
What 3D Character Models Does CODE27 Support?
Do I Need a Computer to Use CODE27?
Does CODE27 Require an Internet Connection?
How Can I Customize My Character and Background?
Which Languages Does CODE27 Support?
How Does CODE27 Remember Conversations?
How Is My Data Protected on CODE27?
Does CODE27 Support Custom Voices or Voice Cloning?
Does Codie Have Its Own Life When I'm Away?
How Do OTA Updates Work on CODE27?
What Power Adapter and Cable Does CODE27 Use?
What Should I Do If CODE27 Shows a Black Screen or Won't Start?
Can Accessories Be Purchased Separately?
Contact Us
Need technical help or account assistance? Submit a ticket for direct troubleshooting, hardware diagnostics, and warranty support.
Submit a Ticket
Submit a Ticket
Need technical help or account assistance? Submit a ticket for direct troubleshooting, hardware diagnostics, and warranty support.
Email Us
For purchasing questions, general inquiries, or order support, please contact our team below. We aim to respond within three business days.
Global Email
Service@code27.co
Japan Support
jp.service@code27.co
