CODE27 WARRANTY POLICY
These CODE27 After-Sales Policies (these “Policies”) only apply to CODE27 products you purchased from CODE27 authorized retailers for your own use and not for resale.
By using your CODE27 product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your CODE27 product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product in accordance with the Part II of these Policies.
What is Covered
Under this Limited Warranty, CODE27 warrants that each CODE27 product that you purchase will be free from material and workmanship defects under normal use in accordance with CODE27’s published product materials during the warranty period. CODE27’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications. CODE27 warrants that the core hardware product will be free from material and workmanship defects under normal use for a period of one (1) year from the delivery date, subject to variations required by local consumer laws. Please note this warranty applies only to the core hardware and does not cover accessories or promotional gifts. The warranty period for a product starts on the day following the delivery date.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting CODE27’s service center. You will need to provide a valid proof-of-purchase, receipt or order number (for CODE27 Direct Sales or Kickstarter backer) for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact CODE27 for information specific to your location. Please note that the warranty service is only available in the respective CODE27 service regions where you purchased your CODE27 product.
What Will CODE27 Do
CODE27 will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. CODE27 may direct you to download and install particular software updates. If your problem cannot be resolved over the telephone, e-mail, online chat or through the application of software updates, you may be required to deliver the product to CODE27 for further examination. CODE27 will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.
What These After-Sales Policies Do Not Cover
These policies do not cover the following:
× Damage caused by non-manufacturing factors, including but not limited to, user errors. × Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with CODE27’s official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with CODE27’s official instructions or manuals.
× Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× Damage caused by operating the product in bad condition (i.e. outdoor, rain, sand or dust storm, etc.).
× Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
× Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× Damage caused by exposure to liquid, moisture, or excessive dust.
× Uninterrupted or error-free operations on the product.
× Loss of, or damage to, your personal data(i.e. 3D models, prompt, AI memory, chat history etc.) saved in your product.
× Any software (firmware, software tools, smartphone application, etc.), whether provided with the product or installed subsequently.
× Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by CODE27 at your request.
× Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
× Minor cosmetic variations that are not readily noticeable under normal use and do not materially affect the product's appearance or functionality.
Limitation of Liability
When receiving service, CODE27 is responsible for loss or damage to your product only while it is in CODE27's possession or in transit, if CODE27 is responsible for transportation. CODE27 is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product. CODE27 will not be liable for any failure or delay in performance due to causes beyond CODE27's reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services)). Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall CODE27, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of CODE27, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which CODE27 is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
Limitation Of Warranty
To the extent permitted by law, except as expressly provided in this limited warranty, CODE27 disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. The CODE27 entities do not warrant, except as expressly provided in CODE27 limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components.. Should such warranties cannot be disclaimed, CODE27 limits the duration and remedies of such warranties to the duration of this express warranty and, at CODE27's option, the repair or replacement services provided in this limited warranty. Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.
Your Other Rights
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with CODE27. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
PART II – GENERAL TERMS
CODE27 guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact CODE27 or your authorized CODE27 dealer for more details. You will be required to fill out a RMA/Return form, which should be sent to us along with the defective unit.
Request Return & Refund Service:
This policy applies only to products purchased from CODE27 Online Store. For products purchased from other channels, please contact the respective seller for assistance. Return & Refund policies may vary depending on the sales channel, and their terms and conditions shall prevail.
You are eligible for our Return & Refund Service for Codie (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product's original packaging, accessories, gifts, and manuals are intact and unused. The product has no manufacturing defects, has not been activated or used, and secondary sales are not affected.
√ The product has a manufacturing defect.
Return & Refund Service will not be provided where:
× Starting from the day after receiving the product, the service is requested after the CODE27 specified return period has been exceeded.
× A product sent to CODE27 for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods.
× A product is not delivered to CODE27 within fourteen (14) calendar days after Return & Refund Service confirmation is sent from CODE27.
× If your product was not purchased from a CODE27 official online store, please consult the vendor where you bought the product for detailed return and refund policies, and the vendor’s policies shall prevail.
× Other circumstances stated in this policy.
Request Replacement Service:
You are eligible for our Replacement Service for Codie (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product has sustained damage in transit, provided that the proof of damage issued by the carrier can be submitted to CODE27.
√ The product does not match the original description of the product in one or more significant respects.
√ The product has a manufacturing defect.
Replacement Service will not be provided where:
× Starting from the day after receiving the product, the service is requested after the CODE27 specified replacement period has been exceeded.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to CODE27 for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by CODE27.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to CODE27 seven (7) calendar days after replacement confirmation from CODE27.
× Proof of damage during transit issued by the carrier cannot be provided. × Other circumstances stated in this policy.
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by CODE27 as shown in the “CODE27 General After-Sales Service Flow” part.
√ Backup all data contained on your product’s internal storage or SD card.
√ Except for device diagnostic logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. CODE27 shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide CODE27 with sufficient and safe access to your product, so CODE27 can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ If you are not the owner of a product or part, obtain authorization from the owner for CODE27 to provide warranty service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes Code27’s property and the replacement product or part becomes your property. Only unaltered Code27 products and parts are eligible for replacement. Replacement products or parts provided by Code27 may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered by either the remaining period of the original warranty or a 90-day warranty, whichever is longer. The serial number of the replacement product or part may be different. In the event that an exact replacement model is no longer available, we will offer a functionally equivalent unit with alternative specifications, or work with you directly to find a mutually agreeable resolution.
Out-of-Warranty and Ineligible Products
If Code27 determines that the malfunction or defect is not covered by this Limited Warranty (e.g., the warranty period has expired, or the damage was caused by liquid exposure, unauthorized modification, or physical damage), the product is not eligible for replacement. Code27 does not offer paid out-of-warranty repair services.
In such events, Code27 will notify you of the ineligibility. Code27 will return the original product to your provided mailing address, and you will be responsible for all associated return shipping costs. If you do not agree to pay the return shipping costs, or if you fail to make payment arrangements within thirty (30) days of notification, Code27 reserves the right to consider the product abandoned and may dispose of it in accordance with applicable laws.
Use of Personal Contact Information and Data
If you obtain service under this policy, you authorize CODE27 to store, use, and process your device diagnostic logs information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for CODE27 to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. CODE27 may request your authorization to access, use and process the vision image data and chat history that stored in your product when you decide to apply for after-sales service. If you refuse to do so, CODE27 may not be able to provide certain after-sales service to you. To achieve these aims, you authorize CODE27 to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. CODE27’s privacy policy is available at PRIVACY POLICY.
Essential Information
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country/region of purchase.
√ You may have to burden shipping costs for return, repair, or replacement of product(s) depending on CODE27's aftersales policies in your local area.
√ CODE27 will troubleshoot the product(s) you returned. If the detected malfuction or defect meets with any terms or conditions under CODE27's aftersales policies, CODE27 shall bear the cost for refund, replacement, or repair, and accordingly, you may be required to pay for the shipping costs.
√ 1) CODE27 will ship your repaired or replacement product to the mailing address you furnished when you authorized service unless you provide alternative instructions; 2) If your product is deemed unrepairable by CODE27, or you opt to not have CODE27 perform the repair. CODE27 will return the product to the mailing address you provided.
√ If your product is returned to CODE27 because delivery could not be completed at the address given, CODE27 will attempt to contact you for an alternative mailing address and arranging another delivery at your own shipping cost. If you do not provide an address at which CODE27 or its agent may deliver your product, or provide essential information to comply with shipping regulations, or make payment arrangements within ninety (90) days after the original delivery attempt, CODE27 will notify you that it considers your product to be abandoned. CODE27 will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, CODE27 may dispose of your product in accordance with applicable provisions of law and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. CODE27 reserves its statutory and any other lawful liens for unpaid charges, including but not limited to a reasonable storage fee at the rate of up to $30 per day.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ CODE27 does not provide a global warranty; warranty coverage is restricted to the original country or region of purchase. However, for Kickstarter backers, CODE27 guarantees warranty support in your original country of delivery, regardless of whether a local CODE27 service center exists in that region. Because replacement logistics and fulfillment methods vary significantly by region (e.g., direct shipment from overseas facilities), all warranty claims must be initiated through our central customer support team. Users must strictly adhere to the specific shipping and routing instructions provided by the support team for their respective region. The customer will need to get the consent of CODE27 and bear customs duties, taxes, customs clearance, and other costs incurred.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, paintings, etc.). CODE27 will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.
CODE27 WARRANTY POLICY
These CODE27 After-Sales Policies (these “Policies”) only apply to CODE27 products you purchased from CODE27 authorized retailers for your own use and not for resale.
By using your CODE27 product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your CODE27 product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product in accordance with the Part II of these Policies.
What is Covered
Under this Limited Warranty, CODE27 warrants that each CODE27 product that you purchase will be free from material and workmanship defects under normal use in accordance with CODE27’s published product materials during the warranty period. CODE27’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications. CODE27 warrants that the core hardware product will be free from material and workmanship defects under normal use for a period of one (1) year from the delivery date, subject to variations required by local consumer laws. Please note this warranty applies only to the core hardware and does not cover accessories or promotional gifts. The warranty period for a product starts on the day following the delivery date.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting CODE27’s service center. You will need to provide a valid proof-of-purchase, receipt or order number (for CODE27 Direct Sales or Kickstarter backer) for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact CODE27 for information specific to your location. Please note that the warranty service is only available in the respective CODE27 service regions where you purchased your CODE27 product.
What Will CODE27 Do
CODE27 will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. CODE27 may direct you to download and install particular software updates. If your problem cannot be resolved over the telephone, e-mail, online chat or through the application of software updates, you may be required to deliver the product to CODE27 for further examination. CODE27 will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.
What These After-Sales Policies Do Not Cover
These policies do not cover the following:
× Damage caused by non-manufacturing factors, including but not limited to, user errors. × Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with CODE27’s official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with CODE27’s official instructions or manuals.
× Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× Damage caused by operating the product in bad condition (i.e. outdoor, rain, sand or dust storm, etc.).
× Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
× Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× Damage caused by exposure to liquid, moisture, or excessive dust.
× Uninterrupted or error-free operations on the product.
× Loss of, or damage to, your personal data(i.e. 3D models, prompt, AI memory, chat history etc.) saved in your product.
× Any software (firmware, software tools, smartphone application, etc.), whether provided with the product or installed subsequently.
× Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by CODE27 at your request.
× Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
× Minor cosmetic variations that are not readily noticeable under normal use and do not materially affect the product's appearance or functionality.
Limitation of Liability
When receiving service, CODE27 is responsible for loss or damage to your product only while it is in CODE27's possession or in transit, if CODE27 is responsible for transportation. CODE27 is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product. CODE27 will not be liable for any failure or delay in performance due to causes beyond CODE27's reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services)). Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall CODE27, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of CODE27, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which CODE27 is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
Limitation Of Warranty
To the extent permitted by law, except as expressly provided in this limited warranty, CODE27 disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. The CODE27 entities do not warrant, except as expressly provided in CODE27 limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components.. Should such warranties cannot be disclaimed, CODE27 limits the duration and remedies of such warranties to the duration of this express warranty and, at CODE27's option, the repair or replacement services provided in this limited warranty. Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.
Your Other Rights
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with CODE27. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
PART II – GENERAL TERMS
CODE27 guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact CODE27 or your authorized CODE27 dealer for more details. You will be required to fill out a RMA/Return form, which should be sent to us along with the defective unit.
Request Return & Refund Service:
This policy applies only to products purchased from CODE27 Online Store. For products purchased from other channels, please contact the respective seller for assistance. Return & Refund policies may vary depending on the sales channel, and their terms and conditions shall prevail.
You are eligible for our Return & Refund Service for Codie (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product's original packaging, accessories, gifts, and manuals are intact and unused. The product has no manufacturing defects, has not been activated or used, and secondary sales are not affected.
√ The product has a manufacturing defect.
Return & Refund Service will not be provided where:
× Starting from the day after receiving the product, the service is requested after the CODE27 specified return period has been exceeded.
× A product sent to CODE27 for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods.
× A product is not delivered to CODE27 within fourteen (14) calendar days after Return & Refund Service confirmation is sent from CODE27.
× If your product was not purchased from a CODE27 official online store, please consult the vendor where you bought the product for detailed return and refund policies, and the vendor’s policies shall prevail.
× Other circumstances stated in this policy.
Request Replacement Service:
You are eligible for our Replacement Service for Codie (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product has sustained damage in transit, provided that the proof of damage issued by the carrier can be submitted to CODE27.
√ The product does not match the original description of the product in one or more significant respects.
√ The product has a manufacturing defect.
Replacement Service will not be provided where:
× Starting from the day after receiving the product, the service is requested after the CODE27 specified replacement period has been exceeded.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to CODE27 for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by CODE27.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to CODE27 seven (7) calendar days after replacement confirmation from CODE27.
× Proof of damage during transit issued by the carrier cannot be provided. × Other circumstances stated in this policy.
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by CODE27 as shown in the “CODE27 General After-Sales Service Flow” part.
√ Backup all data contained on your product’s internal storage or SD card.
√ Except for device diagnostic logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. CODE27 shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide CODE27 with sufficient and safe access to your product, so CODE27 can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ If you are not the owner of a product or part, obtain authorization from the owner for CODE27 to provide warranty service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes Code27’s property and the replacement product or part becomes your property. Only unaltered Code27 products and parts are eligible for replacement. Replacement products or parts provided by Code27 may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered by either the remaining period of the original warranty or a 90-day warranty, whichever is longer. The serial number of the replacement product or part may be different. In the event that an exact replacement model is no longer available, we will offer a functionally equivalent unit with alternative specifications, or work with you directly to find a mutually agreeable resolution.
Out-of-Warranty and Ineligible Products
If Code27 determines that the malfunction or defect is not covered by this Limited Warranty (e.g., the warranty period has expired, or the damage was caused by liquid exposure, unauthorized modification, or physical damage), the product is not eligible for replacement. Code27 does not offer paid out-of-warranty repair services.
In such events, Code27 will notify you of the ineligibility. Code27 will return the original product to your provided mailing address, and you will be responsible for all associated return shipping costs. If you do not agree to pay the return shipping costs, or if you fail to make payment arrangements within thirty (30) days of notification, Code27 reserves the right to consider the product abandoned and may dispose of it in accordance with applicable laws.
Use of Personal Contact Information and Data
If you obtain service under this policy, you authorize CODE27 to store, use, and process your device diagnostic logs information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for CODE27 to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. CODE27 may request your authorization to access, use and process the vision image data and chat history that stored in your product when you decide to apply for after-sales service. If you refuse to do so, CODE27 may not be able to provide certain after-sales service to you. To achieve these aims, you authorize CODE27 to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. CODE27’s privacy policy is available at PRIVACY POLICY.
Essential Information
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country/region of purchase.
√ You may have to burden shipping costs for return, repair, or replacement of product(s) depending on CODE27's aftersales policies in your local area.
√ CODE27 will troubleshoot the product(s) you returned. If the detected malfuction or defect meets with any terms or conditions under CODE27's aftersales policies, CODE27 shall bear the cost for refund, replacement, or repair, and accordingly, you may be required to pay for the shipping costs.
√ 1) CODE27 will ship your repaired or replacement product to the mailing address you furnished when you authorized service unless you provide alternative instructions; 2) If your product is deemed unrepairable by CODE27, or you opt to not have CODE27 perform the repair. CODE27 will return the product to the mailing address you provided.
√ If your product is returned to CODE27 because delivery could not be completed at the address given, CODE27 will attempt to contact you for an alternative mailing address and arranging another delivery at your own shipping cost. If you do not provide an address at which CODE27 or its agent may deliver your product, or provide essential information to comply with shipping regulations, or make payment arrangements within ninety (90) days after the original delivery attempt, CODE27 will notify you that it considers your product to be abandoned. CODE27 will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, CODE27 may dispose of your product in accordance with applicable provisions of law and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. CODE27 reserves its statutory and any other lawful liens for unpaid charges, including but not limited to a reasonable storage fee at the rate of up to $30 per day.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ CODE27 does not provide a global warranty; warranty coverage is restricted to the original country or region of purchase. However, for Kickstarter backers, CODE27 guarantees warranty support in your original country of delivery, regardless of whether a local CODE27 service center exists in that region. Because replacement logistics and fulfillment methods vary significantly by region (e.g., direct shipment from overseas facilities), all warranty claims must be initiated through our central customer support team. Users must strictly adhere to the specific shipping and routing instructions provided by the support team for their respective region. The customer will need to get the consent of CODE27 and bear customs duties, taxes, customs clearance, and other costs incurred.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, paintings, etc.). CODE27 will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.