tl;dr Summary:

• ~168/500 shipped of Wave 4 as of 6/2/2026
• Sea freight shipping takes a long time
• Revised roadmap

Dear CODE27 Family,

We have received feedback from our community requesting clarification on the shipping process. “Shipped” refers to units that have been “shipped” from our production facility and are currently in transport. “Fulfillment” is the entire process from manufacturing, being packed in regional batches, given to our shipping partner who then ships by various methods including freight (big storage container containing many orders together) to a fulfillment warehouse in your country, shipped again by your local domestic courier (as a single package with a last mile tracking number that we email to you), and finally your order arrives at your door. An order is considered fulfilled when you have received it.

Shipping by sea has proved more variable than expected, meaning some orders arrive days after being shipped by our production facility, and other orders might take weeks from being shipped from our production facility. There is also the variable time of being processed by your local customs.

For what we can control, our rolling production and shipments is on track to ship out 500 units by the end of early June but sea freight and customs processing has varied from a few days to weeks.

We would also like to clarify the regional differences. There are currently 5 different package variations US / EU / AU / UK / JP that only differ by plug, packaged together per batch. This is a standard manufacturing process, not prioritization of any region.

The latest van shipment was black CODE27 units but the overall 4th wave contains both black and white units. These are currently in production and another van is planned to take more units to our shipping partner next weekend (not this weekend).

Pink CODE27s are still currently estimated for July to August.

We hope this clears up any confusion regarding how fulfillment works. If you have further questions, please feel free to contact service@code27.co or create a ticket in our Discord's support-ticket channel.

Slight Roadmap Changes📋

We have now shipped early versions of Codie Spaces, Bluetooth connectivity, and we continue progress on voice quality, memory and overall user experience.

Based on community feedback, we are shifting priorities to add custom voicebanks and custom model APIs to let you use bring your own model (BYOM). We are also increasing the priority on PC linkage abilities. Smart Rotating Base previously appeared in the 'Later' and has been moved to our 'Next' section, meaning our team is working on its development and looking forward to sharing more details soon.

What's Next 📆

• Continuing fulfillment of Wave 4 ~500 batch
• Continued progress on the C.O.D.I.E. Framework including voice, animation matching, memory, contextual understanding & more
• Resolving issues reported by early recipients

Product Support

If you're experiencing any issues with your unit, please open a ticket in our Discord channel support-ticket https://discord.gg/CODE27 or email service@code27.co so our team can help you directly.

If you've noticed dust particles inside your device or encountered any hardware issues, please contact us right away and we will work with you to resolve the issue.

If you have any other questions or concerns, please don't hesitate to contact our support team at service@code27.co.

Thank you for your continued patience and support.

With sincere gratitude,
The CODE27 Team